We are looking for a Defects Coordinator on a 9 month FTC to provide administrative support for defect management to maintain quality service during the defect liability period. Build and manage relationships with stakeholders and oversee contract management for projects in this phase. Assist in monitoring, tracking, and analysing defect information to ensure effective reporting for the New Homes team.

What you'll be doing

• Monitor and analyse the recording of all outstanding defects logged during the 12-month contractual defect liability period including outstanding work at handover, defects logged by customers after handover and at the end of defect inspection.
• Liaise directly with customers who have reported defects, to identify the status.
• Co-ordinate customer feedback enquires relating to outstanding defects, including the coordination and management of all defect related mailboxes.
• Develop and produce reports to aid ...