Role Summary

The Customer Service Delivery Lead is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location. This role plays a critical part in ensuring that Dyson customers receive consistently excellent service with minimal effort, regardless of geography.

Working closely with the respective vendor teams on-site, the Delivery Lead ensures that operational execution is aligned with Dyson’s customer experience standards, and that performance is continuously monitored, optimised, and improved.

This role is fully on-site (5 days per week) in our Istanbul HQ office in Atasehir.

About the role: