Senior Product Manager- Servicing

Job Summary:

Own the digital servicing experience across the credit lifecycle marketplace. You will modernize platforms and journeys for payments, self



service, collections, retention, payoff, and hardship programs, improving customer satisfaction and controlling cost while meeting regulatory obligations.

Key Responsibilities:

•

Lead the servicing strategy and roadmap, define multi



year vision, quarterly OKRs, and delivery plans across customer, dealer, and partner touchpoints.

•

Deliver frictionless digital servicing journeys: payments, autopay, payoff quotes, modifications, hardship applications, and communication preferences.

•

Modernize servicing infrastructure with API



first microservices, cloud platforms, and event



driven workflows in partnership with engineering and enterprise architecture.
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