Delivery Manager I

Key Outcomes of the Position

• Subject Matter Expert on all MCPC Services.

• Ensure high levels of customer satisfaction of assigned Managed Service Customers.
  

• Provide highest level of communication to internal and external Customers, Partners, Business Units, and other Teams.
  

• Look for Continual Service Improvements for assigned Customers

• Lead and manage Delivery Coordinators in support of contracted services.

• Assist with special projects as required.
  

Skills and Attributes Required

• A terrific, positive attitude, self-direction, and leadership qualities are required.
  

• Strong customer service orientation with a proven track record working with all levels of an IT organization.
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