The Delivery Manager is a strategic and crucial role focused on the end-to-end management of customer service operations. Its main objective is to ensure that solutions are delivered profitably, strictly meeting deadlines, budgets, and the highest quality standards. This role acts as a results-oriented leader, ensuring customer satisfaction and aligning service execution with Blip’s strategic objectives.

What you will do?

Project and Delivery Leadership

• Lead the planning, execution, and closing of projects, ensuring adherence to timelines and the efficient achievement of productivity goals.
• Implement agile methodologies (Scrum, Kanban, Lean) and ensure that all project phases align with client expectations and Blip’s business objectives.
• Monitor delivery progress and take proactive corrective actions.

Stakeholder Management

• Serve as the primary point of contact for strategic stakeholders (intern...