The Delivery Manager is a strategic and crucial role focused on the end-to-end management of customer service operations. Its main objective is to ensure that solutions are delivered profitably, strictly meeting deadlines, budgets, and the highest quality standards. This role acts as a results-oriented leader, ensuring customer satisfaction and aligning service execution with Blip’s strategic objectives.

What you will do?

1. Project and Delivery Leadership

Lead the planning, execution, and closing of projects, ensuring adherence to timelines and the efficient achievement of productivity goals.

Implement agile methodologies (Scrum, Kanban, Lean) and ensure that all project phases align with client expectations and Blip’s business objectives.

Monitor delivery progress and take proactive corrective actions.

2. Stakeholder Management

Serve as the primary point of contact for strategic stakeholders (internal and...