Job Title: Delivery Manager

Reports To: Delivery Director / US or India Delivery Head

Department: Global Delivery Organization

Role Summary

The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role operationalizes the 3M Strategy (Manage, Monitor, Mine) , ensures adherence to the Tiered Operating Model , and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a peer with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities.

Key Responsibilities

1. Delivery Execution (MANAGE)

• Own delivery commitments, including SLA tracking and quality assurance, for...