Competencies (Primary) –

• Strong Service Delivery Management in a BPO / BPM environment
• Deep understanding of Customer Service operations (voice, email, back office)
• Experience supporting or managing Manufacturing‑aligned processes (order management, supply chain, production support, aftersales)
• Client relationship and stakeholder management at leadership level
• Process excellence (Lean, Six Sigma, Continuous Improvement)
• Financial acumen (P&L, margin management, cost optimization)
• People leadership and large‑team management
• Risk, compliance, and governance management

Locations – Panorama Tower, Manila, Philippines

Key Responsibilities –

• Own end‑to‑end delivery of Customer Service and Manufacturing support programs, ensuring SLA, KPI, and contractual commitments are consistently met.
• Act as the primary point of contact for client stakeholders, driving governance, cadenc...