JOB DESCRIPTION Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities
Achieve collections target by visiting customers/agency.
Monitor performance against set parameters and provide regular updates and providing proper guidelines.
Milestone reviewing and tracking.
Ensure legal guidelines are complied with while repossessing products.
Travelling with the RO's.
To do timely allocation of the cases of the team members.
Should be proficient in Excel.
Daily tracking of the performance of the team members.
Maintain accurate records of customer interactions and transactions.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management.
Develop and implement strategies to improve collection rates.
Counseling and grooming of his direct reportee to enhance and polish thei...