Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Support management and continuous improvement of spare parts quality to achieve organizational quality objectives.
Ensure effective implementation and adherence to Quality processes, Integrated Management Systems (IMS), and The Mahindra Way (TMW) requirements.
Understand key customer needs and contribute to initiatives aimed at enhancing customer experience.
Handle customer complaints related to spares, including field failures, shortages, and incorrect part supplies.
Perform root cause analysis using structured problem‑solving tools such as 8D, 5‑Why, and QC Story, and ensure timely and effective closure of issues.
Coordinate with Operations, Supply Chain, Engineering, and Suppliers to implement corrective and preventive actions (CAPA).
Track and analyze customer satisfaction metrics, warranty trends, and field failure data.
Support sales return management and effective inven...