Position Overview
Job Description:
Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices. Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end. Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis. Workload will need to be prioritized to ensure that assignments are completed in a timely manner. Top Skill Sets: Good customer service skills (on the phone with customers, having tough conversations often each day) External customers and internal business units Quick learners with solid computers (Microsoft tools and proprietary systems) Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress convers...