Position Overview The Design UX Researcher will drive strategic and operational research efforts to enhance customer experience (CX) and product design. This seasoned researcher will generate deep customer and user insights that inform business strategy, digital experiences, and service innovation — ensuring customer needs remain at the heart of all decision‑making across product, design, and engineering teams. What will you do? Strategic Research Leadership Define and drive the CX and product design research strategy aligned to business goals. Identify key research questions and priorities based on impact and feasibility. Develop research frameworks to uncover customer insights, pain points and innovation opportunities. End‑to‑End Research Execution Design and conduct qualitative and quantitative research studies including interviews, usability testing and surveys. Analyse and synthesise research data to generate actionable insights that drive customer‑centric outcomes. Create compell...