Descripción del puesto:At **Chill N' Go Tours**, we are looking for a **Customer Service Executive** who is passionate about customer service, has a positive attitude, and exceptional skills to work in a **dynamic and collaborative** environment.You will be the **first point of contact** for our customers, ensuring a **memorable experience** and efficiently addressing their needs in a friendly and professional manner.If you are **proactive, bilingual**, and enjoy tackling new challenges, we want to meet you!
**Responsibilities**:- Manage **reservations, modifications, cancellations, and special requests** efficiently.
- Maintain **accurate records** of customer interactions using tools such as **Google Documents** and internal systems.
- Collaborate with the **operations team** to ensure a **seamless and satisfying experience** for customers.
- Propose **ideas and strategies** to improve the customer experience and optimize internal processes.
- Prepare **weekly ...