Role Desk side Support Engineer<br /> Location Phoenix, Arizona<br /> Contract- 6+ Months<br /> <br /> JD:<br /> Responsibilities :-<br /> Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are being handled as the defined SLA <br /> SLA & KPI Management - To ensure all SLA and KPI for the project has been over and above achieved <br /> Client Management- To ensure right communicating has been liaised with clients, Creating reports for client. <br /> Team Management - Team building and handling skills and act as a bridge between the leadership and team members <br /> Team Handling - Should handle team efficiently by taking max. output and discuss their improvement plan. <br /> Transition - Due diligence and coordinate with the transition team for proper implementation of the process <br /> Tech B r Management - To ensure the teams manage the Te...