Description

ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, . metro area. Hybrid work is available.You will play a multifaceted role and be responsible for all desk side Support, providing all necessary personnel to fully and completely administer the hardware and software supplied to end users. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the environment.Salary: 80-150KDuties and Responsibilities:

Provide supervision of all desk side personnel assigned to this contract

Ensure Call Center personnel adhere to all Tier 2 SOPs

Ensure satisfactory performance of contract task areas

Train and mentor st...