Description

Position: Deskside Engineer

Location: Rosslyn, VA, 

Clearance: Secret

The Deskside Engineer serves as the first point of contact for technical support, escalating complex issues to higher-level support teams as needed, and maintaining detailed records of service interactions. Duties are:

Respond to and resolve basic IT support requests via phone, email, or ticketing systems.

Troubleshoot hardware, software, and network connectivity issues for end-users. Provide guidance on the use of IT systems, applications, and tools.

Document and track service requests, resolutions, and user interactions in a ticketing system.

Escalate unresolved or complex issues to higher-level support teams.

Assist with the setup, configuration, and maintenance of end-user devices such as desktops, laptops, and peripherals.

Perform routine system checks and updates to ensure functionality and s...