Top skills as per discussion with HM Required Qualifications

– years of experience in EUC, infrastructure, or workplace IT operations.
– years of experience in a supervisory or team lead role.
Experience working within a Managed Services environment.
Strong understanding of ITIL processes (Incident, Request, Change, Problem).
Hands-on exposure to endpoint management tools (Intune, SCCM, JAMF, etc.).
Experience with ITSM platforms (ServiceNow preferred). Detailed Job Description Role Summary
The Deskside Site Lead operates under the direction of the Global Deskside Lead and is responsible for managing end-user technology operations at an assigned client location within a Managed Services engagement. This role ensures consistent SLA delivery, high end-user satisfaction, and operational excellence for onsite deskside and workplace support services. The individual acts as the primary local escalation point and collaborates closely with global ...