We are seeking a skilled and customer‑focused Deskside L2‑L3 Support Specialist to provide end‑user, deskside, and infrastructure support across a dynamic enterprise environment. The successful candidate will deliver both on‑site and remote technical support for desktops, laptops, mobile devices, and collaboration technologies while ensuring a high level of customer service and operational efficiency.

Location: On‑site – Edmonton
Start: ASAP
Duration: Initial 4‑month contract + 2‑month extension (very likely)

Key Responsibilities

• Provide on‑site and remote support for end users across desktops, laptops, and mobile devices.
• Troubleshoot hardware, software, and connectivity issues (L1–L3 escalation support).
• Support onboarding/offboarding activities, including device setup and access provisioning.
• Resolve incidents related to email, collaboration tools, and user access.