Our client, a US listed multinational corporation and leader in its field is seeking a suitable candidate to join as Junior IT Service Engineer (internal job title for Deskside Support Engineer).

Working with colleagues in the IT Team, the Junior IT Service Engineer will:

• Provide deskside service to users; this includes diagnosing, troubleshooting and resolving issues and escalating them to specialist teams as necessary.
• Provide hardware and software installations and initial instructions.
• Assist users in relation to software upgrades and new releases.
• Provide basic training and support to users.
• Deploy devices and accessories to new staff, including briefing them.
• Manage spare devices and accessories for loan to users.
• Participate in testing the compatibility of new standards, architecture and design with the existing infrastructure.
• Handle ad-hoc tasks and take on projects as required.