Under the direction of the Technical Services Director, the Desktop Analyst is responsible for providing second level support for PCs, laptops, applications, mobile devices and remote access to end-users as well as the deployment and physical maintenance of all PC’s, mobile devices, telephones and related hardware.
Responsibilities:
Manage and respond to all support requests (incidents or service) submitted in ServiceNow. Perform desk side visits and/or remote troubleshooting support as needed Deploys and provides direct support of firm issued hardware to end users, this includes desktops, laptops, printers, MFDs, monitors, telephones, mobile devices, wireless access cards and other peripherals. Provide second level support and troubleshooting for the following; Windows 10 Applications - Microsoft 365, iManage/DeskSite, including non-standard installations. Mobile Devices Install and support the firm’s remot...