Provide end-user support and manage client-related technical issues, ensuring timely troubleshooting and resolution.

Respond promptly to incidents, perform root cause analysis, and deliver both temporary and permanent solutions, while keeping stakeholders informed.

Fulfill service requests related to client platforms, including software installations and configurations.

Monitor service levels, maintain system documentation and configurations, and generate regular performance reports.

Participate in the implementation and upgrade of client platforms and related p...