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Desktop Engineer L1

Company

Iron Systems, Inc

Location

longueuil, montérégie

Posted

June 01, 2026

Position Overview

Minimum Experience

4-6 Years

Responsibilities

  • Experience in providing VIP support and soft skills to handle users.
  • Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
  • Conscious & adherent to Information & Data Security/Compliance.
  • Perform onsite updates, configuration changes, or software installations and security patches.
  • Meet PC refresh targets and OS build PCs for new joiners.
  • Meet 100% SLA for Incidents and Service Requests.
  • Manage, maintain, and protect customers’ physical IT assets.
  • Provide technical support and set up during special events such as conferences.
  • Provide onsite technical assistance to authorized users.
  • Provide technical support for Teams meeting rooms.
  • Excellent troubleshooting skills on Desktops, Laptops, Windows Operating System, and hardware issues. <...

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