Experience in ticketing systems and end‑user support.
Provide hands‑on IT support for users at the Norway headquarters and relevant customer service centre locations.
Handle local workplace technology issues involving laptops, desktops, peripherals, docking stations, monitors, printers, phones and other standard IT equipment.
Support service centre users remotely where possible and travel onsite when remote support is insufficient.
Combine multiple onsite activities into efficient service trips where practical due to Norwegian travel distances and cost considerations.
Second‑line Support And User Guidance
Handle escalated second‑line support requests from service centres and local users.
Diagnose technical issues, provide practical guidance, and restore user productivity quickly.
Guide users to use the correct Service Desk channels and ensure inc...
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