Join a leading engineering firm as a Desktop Engineer Level 1, focusing on hardware and software support for desktop devices. Utilize your skills in Windows OS and device management for optimal performance.
In this entry-level role, you will manage incidents, provide deskside support, and ensure the lifecycle maintenance of desktop devices. Key responsibilities include the installation of software, remote management, and VIP support, ensuring smooth operation for all users across the company.
Key Responsibilities:
• Manage incidents through to resolution for desktop devices
• Handle IMAC and provide deskside support services
• Optimize desktop configurations and perform hardware replacements
• Monitor security profiles and anti-virus software compliance
• Analyze service desk calls for training and automation needs
Requirements:
• Minimum 3-5 years of relevant experience
• Knowledge of Windows 7 and 11 imaging using PXE boot
• Experience with SCCM and s...