Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users (specialized Office Support / Blackberry / VPN)
Route problems to onsite hands and feet support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Experience in Administration of Macintosh base environment
Experience in supporting production environment comprising of MAC machines.
Good hands on experience on MAC OSX Snow Leopard, OS Lion, Mountain Lion & Mavericks
In depth knowledge of Apple Mac client and server operating systems.
Client Management tools such as Apple Remote Desktop, Deploy Studio, Package maker, FileWave & Casper would be a plus
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