Overview We are seeking a Desktop Support Engineer to provide reliable end-user support across helpdesk and onsite desktop functions for Windows 365 and physical PC environments. This role primarily handles remote support, with regular rotation into onsite support.
Responsibilities - Rotate between Service Desk and onsite desktop support.
- Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
- Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
- Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
- Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
- Support Windows OS, Microsoft 365 applications, and related technologies.
- Maintain accurate ticketing records and up-to-date documentation.
- Collaborate with internal teams and ve...