about the company: Our client is a well-established and dynamic technology service provider with a strong presence in Singapore. Known for delivering robust infrastructure solutions and digital transformation services, they foster a collaborative and fast-paced environment. They are currently looking for a motivated IT professional to join their technical support team and help maintain high-quality service delivery for their end-users.
about the job:
In this role, you will provide comprehensive technical assistance both on-site and remotely to ensure seamless daily business operations. You will be responsible for managing end-user workplace technologies and maintaining service level agreements (SLAs). key responsibilities:
Diagnose, troubleshoot, and resolve hardware and software issues across a variety of devices, including laptops, desktops, tablets, and mobile systems. Assist with the deployment, configuration, and upgrades of Windows and macOS environments, including creat...