Provide Level 2 and Level 3 technical support for desktops, laptops, peripherals, Windows 10, Office 365, M365 applications, Azure Active Directory/Azure Portal, macOS MacBooks, WebEx, AV/boardroom technology, Xerox printers, VPN/LAN connectivity, imaging, software configurations, hardware coordination with OEM vendors, moves/adds/changes, case status updates, escalation, documentation, SOPs, and customer service support aligned to published SLAs.

Montreal availability

4+ years of desktop support experience

Level 2/3 troubleshooting experience

Windows 10 and Office 365 support

M365 applications including Teams, OneDrive, OneNote, Planner, Outlook, Word, Excel, and PowerPoint

Azure Portal / Azure Active Directory exposure

macOS MacBook support experience

VIP / executive / white-glove support exp...