Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair. Utilize remote and web tools to trouble shoot and resolve issues. These tools include SCCM Remote Tools, PRTG, remote desktop, remote registry modification, remote management using Active Directory, remote command line interface and Powershell Scripting. Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment. Manages the administration of computer accounts, groups, mailboxes, resource accounts, and distribution lists via the account management application