Description
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.


Key Responsibilities


• Provide end-to-end client support via a ticketing system for local and remote users

• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access

• Support Office 365 administration, including user setup and ongoing maintenance

• Administer Exchange Online, including mailbox management and licensing

• Manage Intune and mobile device administration for laptops, tablets, and phones

• Support current and legacy Windows operating systems

• Administer Active Directory and Group Policy in a multi-domain organization

• Perform compu...