Onsite Desktop Support Analyst / Team Leader

We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities.  This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team.

The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment.

Technical Support

Provide onsite and remote technical support for end users across multiple locations.

Diagnose and resolve hardware, software, operating system, and peripheral issues.

Support and maintain desktops, laptops, mobile devices, printers, and associated equipment.

Install, configure, and support Windows 11 and macOS devices.

Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams,...