The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests.
The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies.
This position operates within ITIL-aligned service delivery practices and requires strong communication, troubleshooting, and organizational skills.
Job Functions & Responsibilities
Provide day to day t...
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