Tertiary qualification in Computer Science and/or Information Systems and/or Information Technology and/or a related technical certification in an IT field
Minimum of 3 years experience as a Desktop Technician
Good written and verbal communication skills
Responsibilities
As a Desktop Support Technician, you'll be responsible for supporting our IT systems
You'll ensure that all computers and peripherals are working properly and efficiently
You will provide support to the company's staff, including making sure they're able to access all their files from any device as well as troubleshooting issues or problems when they arise
Handling of the tickets assigned to you by your team leader and Level 1 Helpdesk agent
Initial problem diagnosis of the case as well as next steps
Identify and discuss root causes of user technical issues
Correctly follow the processe...
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