Job Description
Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks.

- Provides client-side network support and escalates to Tier 3 support as needed.

- Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide.

- Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks.

- Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.

- Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.

- Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet ...