Position Overview
Elevate your IT career as a Desktop Support Engineer with Axiom Technologies in Brampton, Ontario. This on-site role demands strong problem-solving and communication skills for effective technical support.
Axiom Technologies is seeking an experienced Desktop Support Engineer for immediate onboarding. This full-time position involves first- and second-level technical support while managing service requests. Key responsibilities include troubleshooting hardware and software issues, ensuring compliance with corporate policies, and maintaining high customer satisfaction.
Key Responsibilities:
β’ Provide first- and second-level Help Desk support
β’ Troubleshoot hardware, software, and network issues
β’ Monitor and resolve desktop issues in the queue
β’ Update ServiceNow and maintain knowledge base
β’ Perform hardware roll-outs and desk-side support
Requirements:
β’ 3+ years in IT Infrastructure field support
β’ A+ cer...