Enhance your IT career with Axiom Technologies as a Desktop Support Engineer in Waterloo, Ontario. Provide timely and effective desktop support to optimize user experience.
In this part-time role, you will provide first and second-level technical assistance, managing service requests efficiently. Collaborate closely with clients, ensuring high customer satisfaction while troubleshooting hardware and software issues. Your expertise will help maintain optimal service delivery and improve internal processes.
Key Responsibilities:
• Provide first and second-level technical support
• Triage service requests and maintain communication with users
• Monitor queues to resolve desktop issues promptly
• Escalate problems as needed for further resolution
• Update ServiceNow and knowledge base in real-time
Requirements:
• 3+ years of IT infrastructure field support experience
• A+ certification and one vendor certification required
• Strong troubleshooting skills wi...