Position Overview
Onsite End user support based on tickets received in ITSM tools. Provisioning of onboarding new users with all required access and configured hardware Support remote users with their request and incident and configure and ship the hardware assets. Roles & Responsibilities Onsite End user support based on tickets received in ITSM tools. Provisioning of onboarding new users with all required access and configured hardware Support remote users with their request and incident and configure and ship the hardware assets. Perform remote troubleshooting for users working remotely. Install and configure end points assets for provisioning. Support printer issues across the campus Providing desk side assistance based on user request. Providing white glove support for executives Manage the hardware repairs and inventory management. Manage da...