Responsibilities

1. Manage tickets within TTResponse and TTResolve SLO
2. Troubleshoot end users issues onsite with regards to
   • Windows Operating System
   • Microsoft Office
3. Provide level 1 user side troubleshooting for
   • Network issue
   • Phone issue (soft and hard phone)
4. Triage client application issues to determine if the issue is to be resolved by client IT
5. Process user laptop return (farm in) including OS imaging
6. Process user laptop request (farm out)
7. Process user peripherals request such as but not limited to headsets, mouse, monitors
8. Validate network port status and work with network team on port enablement
9. Onsite triage for network and server issue, and elevate the issue to the appropriate team for action
10. Validate hardware issue and work with vendors for repair/replacement
11. Work with vendors on hardware repair/...