Join Axiom Technologies as a Desktop Support Engineer in Edmonton. This part-time role focuses on providing critical IT support to end-users in a hybrid environment, ensuring smooth operations.
In this dispatch role, you will deliver first and second-level technical support while managing service requests efficiently. Your expertise in troubleshooting hardware, software, and operating systems will help in resolving issues swiftly, maintaining a robust communication channel with both clients and technicians. A commitment to customer satisfaction is paramount as you work alongside various stakeholders to turn challenges into solutions.
Key Responsibilities:
• Provide on-site technical support for desktop environments
• Troubleshoot and resolve hardware and software issues
• Escalate complex issues to the appropriate technicians
• Update ServiceNow and organizational records promptly
• Coordinate installation and configuration of hardware and software
Requirements:...