Description
Job Title

Desktop Support Engineer


Role Summary

The Desktop Support Engineer is responsible for providing technical support to end users while ensuring the smooth operation of desktop systems, laptops, mobile devices, peripherals, and productivity applications. This role serves as a key point of contact for troubleshooting technical issues, supporting IT initiatives, and delivering a high level of customer service. The ideal candidate is a proactive problem solver with strong technical skills and a passion for helping users succeed.


Key Responsibilities

+ Provide Tier 1 and Tier 2 technical support for desktop, laptop, mobile device, printer, and peripheral-related issues.

+ Install, configure, maintain, and troubleshoot Windows and macOS workstations.

+ Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

+ Manage user accounts, pe...