Description:

 2nd shift, local time (4:00 PM – 12:00 AM, Monday through Friday),

Onsite - United States - Arizona

***PFC, 2225 S 75th Ave #100, Phoenix, AZ 85043***



Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.



Skill Set:

Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.