Position Responsibilities:

+ Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues.

+ Perform advanced troubleshooting of Windows 11 operating system

+ Resolve application conflicts, authentication issues, profile corruption, and system performance problems

+ Provide executive-level support as needed

+ Conduct root cause analysis and implement preventative solutions for recurring incidents

+ Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning

+ Other projects or duties as assigned


Required Education and Experience:

+ Bachelor’s Degree and 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience

Preferred Education and Experience:

+ Bachelor’s Degree


Benefits

At the Reyes F...