You will be a key member of the Infra Operations & Cyber Security team, reporting to the IT Helpdesk Team Lead. In this role, you will support day-to-day business operations across the main office at Alexandra Road and the Jurong Island site. This role is a temporary role with 1 year contract, annual renewals subject to performance.
Responsibilities Helpdesk Support and End-User Services
- Manage IT Helpdesk calls and service requests, ensuring all incidents, issues, and requests are properly logged, tracked, and resolved.
- Provide technical support to end users by troubleshooting issues related to laptops, desktops, printers, smartphones, and applications.
- Support onboarding and offboarding activities for end users.
User and Systems Administration
- Administer user accounts, including account creation, deactivation, and the purging of disabled accounts.
- Administer printer servers, i...