Description
We are looking for a hands-on Level 2/3 IT Technician to be a go-to technical resource for our entire organization. In this role you’ll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You’ll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up.


POSITION: IT TECHNICIAN LEVEL 3

LOCATION: MIDLAND, TX

SALARY: 70-80K


Primary Responsibilities

+ Serving as a hands-on point of support for users across the company, in person, over the phone and email.

+ Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolution

+ Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix<...