Skills
Desktop, Troubleshooting, Windows, Customer service, Technical support, printer support, Office 365, Mac, Windows 10, Help desk support, Ticketing system
What you will be doing
• Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.
• Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.
• Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.
• Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office.
• Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return.
• Administer end-user identity and endpoint tooling in scope (Entra ID, Acti...