Position: Desktop Support / Resident Engineer (Immediately Hiring)

Salary Budget up to RM4,500

Location: Shah Alam & PJ (2 Site)

Contract: 12 months

Role Purpose

The Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Nestlé environment. The role focuses on hands‑on desktop support, asset lifecycle management, and adherence to Nestlé IT standards, security policies, and SLA commitments.

Key Responsibilities

End-User & Desktop Support

• Provide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and peripherals
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SLAs
• Support Windows OS, Microsoft 365, standard Nestlé-approved applications, and endpoint security tools

Incident, Request &...