The BILINGUAL Level II Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure. Bilingual in English and Spanish is required.

Job Responsibilities:

• Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.


• Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and emp...