Description
Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Key Responsibilities:
Troubleshoot and resolve escalated support issues onsite and remotely
Ensure support tickets are resolved in accordance with SLAs and company procedures
Configure hardware/software to customer specifications
Author and maintain internal support documentation
Deliver support for des...