Desktop Support Specialist SCCM, Intune, End-User Support & IT Service Management Required Skills and Responsibilities Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidate's profile. Experience in service transition. Knowledge of video conference technology for supporting remote users. Familiarity with software deployment processes. Understanding of compliance and process improvement. Proficiency in Microsoft Enterprise Applications, including: SCCM Intune Strong troubleshooting skills to resolve complex desktop issues. Bilingual communication skills (English and French). Experience in incident and request management. Familiarity with asset management processes. Provide technical support for all end-user devices, including: Desktops Laptops Manage incident resolution and request fulfillment queues to ensure timely service. Conduct testing and inspections of devices to maintain quality standards. Provide training to users on new ...