Position Summary

/ Career Interest:Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration
and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.Responsibilities and Essential Job Functions

Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines.

Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.

Works with third-party vendors to resolve technical problems with desktop computing equipment and software.

Skilled in communication, both oral and written, under potentially adverse situ...